Privacy Policy
Shams Psychology Center ("Shams", "we", "us", or "our") respects your privacy and is committed to protecting the personal and health information you share with us, whether through our website, patient portal, or in person at our branches.
1. Information We Collect
When you book an appointment, use our patient portal, or contact us, we may collect your name, phone number, email address, date of birth, insurance details, and information related to your appointments and treatment.
2. How We Use Your Information
We use this information to schedule and manage your appointments, communicate with you about your care, process insurance billing where applicable, and improve our services. We do not use your health information for marketing purposes.
3. Confidentiality of Your Health Information
Information about your sessions and treatment is kept confidential in accordance with recognized professional and ethical standards for psychiatric and psychological care. Confidentiality may be limited in specific circumstances required by law or professional ethical obligation, such as an imminent risk of harm to yourself or others.
4. Sharing With Third Parties
We do not sell your personal or health information. If your treatment is covered by an insurance company you have authorized, we share only the information necessary to process that coverage. We may also share information where required by law.
5. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse, both online and within our clinic records.
6. Your Rights
You may request to access, correct, or request deletion of your personal information by contacting us using the details below, subject to our obligation to retain certain medical records as required by law.
7. Cookies
Our website may use cookies to remember your preferences (such as language) and to understand how our website is used, so we can improve it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The version published on this page applies at the time of your use of our website or services.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us or reach either of our branches directly.